East Suffolk Services

East Suffolk Services Ltd

To deliver its waste management and street scene services in future the Council has set up an arms-length Local Authority Trading Company (LATCo) called East Suffolk Services Limited (ESSL). The company will be wholly owned by the Council and began operations on the 1st July 2023.

The Council has also appointed a Strategic Waste Team to be responsible for the development of future strategies for waste collection, recycling and street cleaning and the future contribution of council-owned open spaces to the green and health agenda. The team will also be responsible for management of the service contract the Council will have with ESSL.

The Team is managed by Robert Stammers, the LATCo Partnership Manager, and two Contracts Managers, Kate McFarland and Laura Hack. You can contact them at: operations@eastsuffolk.gov.uk

Your town or parish council may have a direct contract or service agreement in place with ESSL going forward for land that you own, and, in this case, you will continue to have a direct contact with staff at ESSL for this aspect.

Their role is to manage day to day service issues, including any queries, complaints and issues from the town and parish councils relating to the services that East Suffolk Council provide through ESSL. This ranges from household waste collection, litter bins, recycling banks and street cleansing, to public conveniences, maintenance of carparks and playgrounds and CCTV.

There are reporting mechanisms for many of these areas online, but if you have ongoing issues or queries, please feel free to contact them directly using the email address above.

We have included links for you below that you may find useful – reporting through these mechanisms helps the council to capture all the relevant data:

Waste and Recycling

Household waste bin collection days

https://my.eastsuffolk.gov.uk/service/Bin_collection_dates_finder

Updates on waste collection delays

https://www.eastsuffolk.gov.uk/assets/Waste/waste-collections-update.pdf

Glass recycling Points

https://suffolkrecycling.org.uk/where-to-recycle/glass-recycling

Bring Site Points

https://www.recyclenow.com/local-recycling

Flytipping, litter and abandoned vehicles

Reporting a fly-tip or littering incident

https://www.eastsuffolk.gov.uk/waste/fly-tipping/how-to-report-fly-tipping/